To book
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Privacy Policy

We are pleased that you are visiting our website. The protection of your personal data is important to us. Below, we inform you about which personal data we process when you use our website, when you contact us via the contact form, and in connection with booking requests.

 

1. Controller

The controller responsible for data processing on this website is:

Chateau de Cols
Cols 1
15120 Junhac
France

Email: info@chateaucols.com

 

2. Purposes and Legal Bases of Processing

We process personal data only to the extent permitted by law or where you have given your consent.

a) Visiting the website

When you visit our website, technically necessary information is processed by the hosting provider or web server, in particular:

  • IP address
  • date and time of access
  • pages / files accessed
  • browser type and browser version
  • operating system
  • referrer URL
  • access status / HTTP status code

This processing is carried out in order to provide the website, ensure its stability and security, and prevent misuse.

Legal basis: Article 6(1)(f) GDPR

Legitimate interest: Secure and proper operation of the website

 

b) Contact form / booking request / reservation request

If you contact us via the contact form or reservation form, we process the data you enter, for example:

  • name
  • email address
  • telephone number
  • requested travel period
  • number of guests
  • content of your message
  • where applicable, details relating to the accommodation or booking request

We process this data in order to respond to your request, check availability, communicate with you and, where applicable, prepare a reservation or the conclusion of a rental / accommodation contract.

Legal basis:

  • Article 6(1)(b) GDPR, insofar as the request is aimed at entering into or performing a rental / accommodation contract
  • Article 6(1)(f) GDPR, insofar as it concerns general inquiries and communication

Legitimate interest: Handling inquiries, customer communication, rental of the accommodation

 

 

c) Contractual handling of bookings

If your request results in a booking, we process the data required for the performance of the contract, in particular:

  • contact details
  • booking details
  • stay period
  • number and names of guests
  • billing details
  • payment information
  • communications relating to the booking

Legal basis: Article 6(1)(b) GDPR

d) Compliance with legal obligations

Where we are legally required to retain certain data or disclose it to authorities / tax advisers, the processing is carried out in order to comply with legal obligations.

Legal basis: Article 6(1)(c) GDPR

 

3. Recipients of the Data

Your personal data will only be disclosed to third parties where this is necessary or there is a legal basis for doing so. Recipients may in particular include:

  • hosting provider / technical service providers
  • email provider
  • web agency / IT service providers
  • tax adviser / accounting
  • payment service providers / bank
  • where applicable, booking or channel manager, if used
  • authorities, where there is a legal obligation

Where service providers process personal data on our behalf, we conclude data processing agreements with them where required.

4. Storage Period

We retain personal data only for as long as necessary for the respective purposes or for as long as statutory retention obligations apply.

In particular:

  • pure contact inquiries without a booking: generally until the inquiry has been fully dealt with; thereafter deletion, unless further retention is required
  • booking and contractual data: for the duration of the contractual relationship and thereafter within the scope of applicable statutory retention periods
  • tax- and accounting-relevant data: in accordance with applicable statutory retention periods

 

5. Provision of Data

The provision of data marked as mandatory is necessary so that we can process your inquiry or prepare a booking. Without this data, we may not be able to process your inquiry, or only not completely.

 

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

 

a) Technically necessary cookies

Technically necessary cookies may be used to ensure the proper functioning of the website, enable essential features, or store security-related settings.

Legal basis:

  • applicable national law implementing the ePrivacy rules, insofar as access to information stored on your device is strictly necessary
  • Article 6(1)(f) GDPR for any subsequent data processing, where applicable

b) Statistical, analytics or marketing cookies

To the extent that we use analytics, tracking or marketing tools, these are only used on the basis of your prior consent where such consent is legally required.

Legal basis:

  • Article 6(1)(a) GDPR
  • applicable national law implementing the ePrivacy rules

You may withdraw any consent you have given at any time with effect for the future via our cookie banner / consent tool.

 

More information here: Cookie-Richtlinie

7. Analytics and Third-Party Tools

Google Analytics

Where we use Google Analytics, this serves the statistical analysis of the use of our website. Usage data, device information and online identifiers may be processed in this context. Such use only takes place on the basis of your consent where required.

Legal basis: Article 6(1)(a) GDPR

8. Contact by Email

If you contact us by email, we process the data you provide in order to handle your inquiry.

Legal basis:

  • Article 6(1)(b) GDPR for contract-related inquiries
  • Article 6(1)(f) GDPR for other inquiries

9. Your Rights

Under the GDPR, you have in particular the following rights:

  • right of access
  • right to rectification
  • right to erasure
  • right to restriction of processing
  • right to data portability
  • right to object to processing based on Article 6(1)(e) or (f) GDPR
  • right to withdraw consent at any time with effect for the future

To exercise your rights, you may contact us at any time using the contact details provided above.

 

10. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

 

11. Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.

 

12. Changes to this Privacy Notice

We reserve the right to amend this Privacy Notice in the event of changes to the website, the services used, or the applicable legal situation.

 

Legal Notice

Copyright: Reproduction of all or part of this site is strictly prohibited without authorization.
Images and video: Pierre Soissons.
Graphic design and production: Florent Soissons
Hosting of the site: www.hosteurope.de
Website developed: WordPress – Theme : Divi

 

Last updated: 18 April 2026